REFUND AND RETURN POLICY

Effective Date: February 10, 2025

At Prestigediamondd, we are committed to providing you with exquisite jewelry and exceptional customer service. We understand that sometimes a purchase may not be exactly what you envisioned, and we want to make the return and refund process as smooth and straightforward as possible. This Refund and Return Policy outlines the terms and conditions governing returns and refunds for purchases made from Prestigediamondd (“we,” “us,” or “our”) through our website [Your Website Link Here] (the “Site”), phone orders, or other authorized sales channels.

1. Our Commitment to Your Satisfaction

Your satisfaction is our top priority. We take pride in the quality and craftsmanship of our jewelry, and we want you to be completely delighted with your purchase. If, for any reason, you are not entirely satisfied with your order, we offer a hassle-free return and refund process, subject to the terms outlined below. We encourage you to read this policy carefully to understand your rights and responsibilities.

2. Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

  • Timeframe: You must initiate the return process within 30 days of the original delivery date. This means that you must contact us to request a Return Authorization (RA) number within 30 days of receiving your order. After 30 days, we are unable to accept returns for a refund.

  • Condition of Item: The item must be returned in its original, unworn, and unaltered condition. It must be free from any signs of wear, damage, resizing, or modification. We reserve the right to refuse a return if the item is not in its original condition. Think of it this way: the item should be in resalable condition as new.

  • Original Packaging: The item must be returned with all original tags, certifications (e.g., GIA certificate), and packaging intact. This includes the original jewelry box, any protective coverings, and any accompanying documentation. Missing packaging may result in a reduced refund or rejection of the return.

  • Return Authorization (RA) Number: You must obtain a Return Authorization (RA) number from us before returning the item. Returns received without an RA number will not be processed.

  • Exclusions: Certain items are not eligible for return or refund, as detailed in Section 4 below.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Contact our customer service team via email at Contact@prestigediamondd.com or call us at (503) 610-1720. Please have your order number and a brief explanation of the reason for the return ready.

  • Request a Return Authorization (RA) Number: Our customer service representative will review your request and, if the return is eligible, issue you a Return Authorization (RA) number. This RA number is essential for processing your return.

  • Packaging and Shipping: Carefully package the item in its original packaging, ensuring it is well-protected during transit. Include all original tags, certifications, and documentation. Clearly write the RA number on the outside of the package. We recommend using a reputable shipping carrier that provides tracking and insurance for your package. You are responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item shipped or defective product).

  • Ship to: Ship the package to the address provided by our customer service representative when you receive your RA number. This address may differ from our main business address.

4. Items Not Eligible for Returns or Refunds

The following items are not eligible for return or refund:

  • Custom-Made or Personalized Items: Jewelry that has been custom-designed or personalized with engravings, monograms, or other modifications is not eligible for return or refund. These items are made specifically for you and cannot be resold.

  • Items That Have Been Damaged, Altered, or Resized: Items that have been damaged due to misuse, accident, or neglect are not eligible for return or refund. Similarly, items that have been altered or resized by a third party are not eligible.

  • Special Order Items: Certain special order items may not be eligible for return or refund. Please confirm the return policy for special order items with our customer service team before placing your order.

  • Worn or Used Items: Items that show signs of wear, use, or damage will not be accepted for return.

5. Return Shipping Costs

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., we shipped the wrong item or the item is defective). In such cases, we will provide you with a prepaid shipping label.

We recommend using a shipping carrier that offers tracking and insurance for your return package. We are not responsible for lost or damaged packages during the return shipping process.

6. Inspection and Processing of Returns

Upon receipt of your returned item, our team will carefully inspect it to ensure it meets the eligibility criteria outlined in Section 2. This inspection process may take up to 5 business days.

If the item is approved for return, we will process your refund within 10 business days.

7. Refund Options

Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card company.

In some cases, we may offer store credit as an alternative to a refund. This option will be discussed with you during the return process.

8. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item. This ensures that you receive the item you want as quickly as possible.

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Contact@prestigediamondd.com or call us at (503) 610-1720. We will work with you to resolve the issue as quickly as possible. We may request photos or other documentation to assess the damage or defect. Depending on the situation, we may offer a replacement, repair, or refund.

10. Our Warranty

This Refund and Return Policy is separate from our Limited Warranty. Please refer to our Warranty policy [Link to your Warranty Policy] for information about coverage against manufacturing defects.

11. Changes to this Refund and Return Policy

We reserve the right to modify or update this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Site. We encourage you to review this policy periodically for any updates.

12. Contact Us

If you have any questions about this Refund and Return Policy, please contact us at:

Prestigediamondd
17816 SW Galewood Dr
Sherwood, Oregon (OR), 97140
Hotline: (503) 610-1720
Email: Contact@prestigediamondd.com