SHIPPING POLICY
Effective Date: February 10, 2025
This Shipping Policy outlines the terms and conditions governing the shipping and delivery of purchases made from Prestigediamondd (“we,” “us,” or “our”) through our website [Your Website Link Here] (the “Site”), phone orders, or other authorized sales channels. By placing an order with Prestigediamondd, you agree to be bound by this Shipping Policy.
1. Shipping Destinations
We currently ship to the following destinations:
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Within the United States: We ship to all 50 states, including Alaska and Hawaii.
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International Shipping: We ship to a select number of international countries. Please see the list of eligible countries during the checkout process. If your country is not listed, please contact us at Contact@prestigediamondd.com or call us at (503) 610-1720 to inquire about potential shipping options. We are continuously working to expand our international shipping capabilities.
2. Shipping Methods & Delivery Times
We offer a variety of shipping methods to meet your needs and budget. The available shipping methods and estimated delivery times will be displayed during the checkout process. Please note that delivery times are estimates and are not guaranteed.
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Domestic Shipping (Within the United States):
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Standard Shipping: Estimated delivery within 3-7 business days.
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Expedited Shipping: Estimated delivery within 2-3 business days.
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Overnight Shipping: Estimated delivery within 1 business day (available for select items and destinations).
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International Shipping:
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Standard International Shipping: Estimated delivery within 7-21 business days.
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Expedited International Shipping: Estimated delivery within 3-7 business days (available for select countries).
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Important Notes Regarding Delivery Times:
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Delivery times are calculated from the date of shipment, not the date of order.
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Delivery times are estimates only and are not guaranteed.
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Delivery times may be longer during peak seasons (e.g., holidays) or due to unforeseen circumstances (e.g., weather delays, customs delays).
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Business days are Monday through Friday, excluding holidays.
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Custom-made or personalized items may require additional processing time before shipment.
3. Shipping Costs
Shipping costs are calculated based on the following factors:
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Shipping destination
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Shipping method selected
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Weight and dimensions of the package
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Insurance value (if applicable)
The exact shipping cost will be displayed during the checkout process before you place your order.
4. Order Processing Time
Most orders are processed and shipped within 1-3 business days of receiving your order. However, processing times may be longer for custom-made or personalized items. You will receive a shipping confirmation email with tracking information once your order has been shipped.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to the carrier’s website where you can track the progress of your shipment.
6. Shipping Insurance
For your peace of mind, we automatically include shipping insurance on all orders over a certain value (e.g., $500). The insurance covers loss or damage to your package during transit. If your package is lost or damaged, please contact us immediately at Contact@prestigediamondd.com or call us at (503) 610-1720. We will work with you to file a claim with the shipping carrier.
7. Signature Required Upon Delivery
For security reasons, we require a signature upon delivery for all orders over a certain value (e.g., $1000). This ensures that your package is delivered directly to you or a designated recipient. If you are not available to sign for your package, the carrier will leave a notification with instructions on how to reschedule delivery or pick up your package at a local facility.
8. Customs, Duties, and Taxes (International Orders)
For international orders, you are responsible for paying all applicable customs duties, taxes, and fees levied by your country’s customs authorities. These charges are not included in the price of the product or the shipping cost. We recommend that you contact your local customs office to inquire about these charges before placing your order.
We are not responsible for any delays caused by customs clearance.
9. Address Accuracy
It is your responsibility to provide accurate and complete shipping information, including your full name, street address, apartment number (if applicable), city, state, zip code, and phone number. We are not responsible for delays or misdeliveries caused by incorrect or incomplete shipping addresses.
If your package is returned to us due to an incorrect or incomplete address, you will be responsible for paying the additional shipping costs to reship the package to the correct address.
10. Undeliverable Packages
If a package is deemed undeliverable by the shipping carrier (e.g., due to an incorrect address, refusal to accept the package, or failure to pick up the package at a local facility), it will be returned to us. We will contact you to arrange for reshipment. You will be responsible for paying the additional shipping costs to reship the package.
If you do not want to reship the package, we will issue a refund for the product price, but we will not refund the original shipping cost.
11. Lost or Stolen Packages
If your package is lost or stolen during transit, please contact us immediately at Contact@prestigediamondd.com or call us at (503) 610-1720. We will work with you to file a claim with the shipping carrier. We may require you to provide documentation, such as a police report, to support your claim.
12. Changes to this Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Site. We encourage you to review this policy periodically for any updates.
13. Contact Us
If you have any questions about this Shipping Policy, please contact us at:
Prestigediamondd
17816 SW Galewood Dr
Sherwood, Oregon (OR), 97140
Hotline: (503) 610-1720
Email: Contact@prestigediamondd.com
